Terms & Conditions
Trading Terms and Conditions
1.The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. In respect of a payment which you make by credit card, the payment from your account will be deferred until we dispatch the goods to you.
2.1. The prices payable for goods that you order are as set out in our website.
2.2 You will be required to pay extra for delivery. Our delivery charges are set out in our website.
3.Availability and Measurements
3.1. All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
3.2. Unless otherwise expressly agreed in writing, quantities and measurements in respect of goods which are the subject of accepted orders (whether or not those goods are delivered by installments) shall be satisfied to within a tolerance of plus or minus 5%
4. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
5. Right for you to cancel your contract
5.1. Subject to condition 5.2, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
5.2. You cannot cancel your contract if the goods you have ordered are personalised to your requirements or made to your specifications.
5.3. To cancel your contract you must notify us in writing.
5.4 If you have received the goods before you cancel your contract then unless, under condition 5.2, you do not have a right to cancel you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
5.5. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of the goods being returned to us PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
6. Cancellation by us
6.1. We reserve the right to cancel the contract between us if:
6.1.1. We have insufficient stock to deliver the goods you have ordered;
6.1.2. One or more of the goods you ordered was listed at an incorrect price due to a typographical error
or an error in the pricing information received by us from our suppliers.
6.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
7. Delivery of goods to you
7.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
7.2 Delivery will be made as soon as possible after your order is accepted and the anticipated date of delivery will be notified to you when acceptance of your order is confirmed.
7.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
8.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we will have no liability to you unless you notify us in writing at our contact address of the problem within 7 days of the delivery of the goods in question.
8.2 If you do not receive goods ordered by you by the anticipated delivery date referred to in condition 7.2, we will have no liability to you unless you notify us in writing at our contact address of the problem within 7 days of the anticipated delivery date referred to.
If you notify a problem to us under this condition, our only obligation will be, at your option:
8.2.1. To make good any shortage or non-delivery;
8.2.3. To replace or repair any goods that are damaged or defective; or
8.2.4 To refund to you the amount paid by you for the goods in question in whatever way wechoose.
8.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we will have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under condition 8.2.3 above.
8.4. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under English law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
9. Copyright liability for materials which you supply
We cannot accept responsibility for checking whether any other person has a claim to copyright in respect of literature, artwork or other materials which you ask us to incorporate or endorse upon the goods which you order. Our willingness to use such materials in complying with your order is upon the basis that you agree to indemnify us in respect of any infringement of copyright brought about by the use of such materials.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at PD Care Products Limited, Union Mill, Vernon Street, Bolton BL1 2PT, England and all notices from us to you will be displayed on our website from to time.
11. Events beyond our control
We will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
12. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to PD Care Products Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
13. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
14. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
17. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
18. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
1.The information we collect and how we use it
When you [register your order] we need to know your name, [postal address, e-mail address, telephone number, credit card number and expiry date (or as required)].
We gather this information to allow us to process your registration, process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to [provide you with statements of your account (or as required)] and to communicate with you on any matter relating to the conduct of your account and [the provision of the service (or as required)] in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the [services (or as the case may be)] we provide. We or our agents and sub-contractors may contact you [by post, e-mail or telephone (or as required)] to ask you for your feedback and comments on our [services (or as the case may be)].
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to (firstname.lastname@example.org).
We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail to (email@example.com).
We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to (firstname.lastname@example.org)..
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
3. How we protect your information
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.
We have implemented a secure SSL checkout and all data in this area of the website is encrypted using 1024 bit GeoTrust SSL Certification. This means that data to and from our servers in this area of the website will be encrypted using the same technology used for on line banking.
We also keep your information confidential. The internal procedures of PD Care Products Limited cover the storage, access and disclosure of your information.
4. Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
5. Updating your details
If any of the information that you have provided to PD Care Products Limited changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to (email@example.com). [or by sending a letter to PD Care Products Limited, Union Mill, Vernon Street, Bolton BL1 2PT, England, UK.
6. Your consent
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
The only information passed to third parties is the ultimate delivery address and the specific requirements of your order. At no time will we submit any of your personal or credit card transaction details to third parties.
7. How to contact PD Care Products Limited